Dealers Direct U.S. Website Privacy Policy

How we collect information about your dealership

When you visit the website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you fill out our online forms, we collect the following types of information from your Contact information:

  • your name
  • address
  • phone
  • email
  • other similar information
  • Before permitting you to complete an online purchase, we may require you to provide additional financial information that we can use to verify your identity or address or manage risk. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
    When you are completing an online purchase, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
    Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey or questionnaire.

    How we use browser “cookies”

    When you access our website, we, or third-party companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
    You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

    How we protect and store your dealership’s information

    We use the term "dealership’s information" to describe information that can be associated with specific persons and can be used to identify those persons. We do not consider dealership’s information to include information that does not identify specific persons.
    We store and process your dealership’s information on our computers within the United States of America. We utilize computer safeguards such as firewalls and data encryption, and we maintain physical access controls to our buildings and files. We only authorize access to dealership’s information for those employees who require it to fulfill their job responsibilities.

    How we use the dealership’s information we collect

    We may use your dealership’s information to:

  • provide the services and customer support you request.
  • process transactions and send notices about your transactions.
  • resolve disputes, collect fees, and troubleshoot problems.
  • prevent potentially prohibited or illegal activities.
  • customize, measure, and improve our services and the content and layout of our website.
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences.
  • compare or verify information with third parties to ensure accuracy in our performance of any services you have requested from us.
  • We will not sell or rent any of your dealership’s information to third parties in the normal course of doing business and only share your dealership’s information with third parties as described in this policy.

    How we share dealership’s information we collect

    In some instances, we may share your dealership’s information:

  • With service providers under contract who help with parts of our business operations; (shipping services, fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your dealership information in connection with the services they perform for us and not for their own benefit.
  • With law enforcement, government officials, or other third parties when:

  • we are compelled to do so by a subpoena, court order or similar legal procedure
  • we need to do so to comply with law
  • we believe in good faith that the disclosure of dealership’s information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement
  • With other third parties with your consent or direction to do so.
  • Federal and state laws allow you to restrict the sharing of your dealership’s information in certain instances. Because we have chosen to refrain from specific types of data sharing, the only type of sharing of your dealership’s information that you may restrict us in using is as follows:

    You may request by email to Dealers Direct does not use your contact information to actively market our services to you.